I've still not received the refund in my bank account.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
I have requested a replacement, when will I get it?You may visit 'My Orders' to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.
I have requested for a return for my item. When will it happen?You can now track the status of your return easily right from your account. Just visit the 'My Orders' page to see its status along with the date of pick-up and status of your refund if applicable.
You will also receive an email & SMS with the details of your return.
My order status shows 'Out for Delivery', but I haven't got it yet. When will I get it?The courier service will contact you for delivery of your order. Please check your SMS for more details.